# Get help from Treecat support

> Contact Treecat support from the Help page or at support@treecat.io, book a call, and include the details that get your question answered fastest.

Source: https://wiki.treecat.io/get-help · Section: Account and data · Updated: 2026-10-22

Click **Help** at the top of the Treecat app to open the Help Center, where you can file a support ticket or book a call, or email **support@treecat.io**. Include the Treecat URL of the item, a screenshot of what you see and what you were doing; that speeds things up a lot.

## Ways to reach Treecat support

- **Help Center:** click **Help** at the top of the app. File a ticket, browse documentation, or book a call.
- **Email:** support@treecat.io.
- **Book a call:** on the Help page, click **Book a call** for a free 30-minute session with a Treecat specialist, to review onboarding, automation setup or troubleshooting across your marketplaces.
- **In the app:** **Settings → Support** links to Treecat's documentation and troubleshooting guides.

![The Help Center page with the Book a call card and the support ticket form](https://firebasestorage.googleapis.com/v0/b/boomer-dff96.appspot.com/o/images%2Fwiki%2F2026-10%2Fget-help-0-fd79b46b.png?alt=media&token=1002ec92-2d28-40ce-81a6-a510a3388c92)

## What to include

- **The Treecat URL of the item** (copy it from the browser address bar). For a sale, the URL of the sale.
- **A screenshot** of what you see, including any error message.
- **What you were doing**, and on which marketplace and account.
- **For agent problems:** on **Settings → Agent**, click **Copy agent details for support** and paste them into your message. Keep the agent running so Treecat support can look at its logs.
- **For an AI assistant problem:** the request id or job id the assistant quoted.

Never send your marketplace passwords. Treecat support never needs them.

## Check these first

Many questions answer themselves in a minute:

- **Inventory → Execution** shows whether each marketplace is **Healthy**, **Degraded** or **Unhealthy**, and the job history.
- **Settings → Events** is the log of every action, with its status and message.
- The item's **Events** tab shows what happened to that item.
- **Inventory → Problems** finds sales whose delists did not finish.
- [Error messages explained](https://wiki.treecat.io/troubleshooting-error-messages) says what each kind of error means and what to do.


## Common topics

- [The agent keeps going offline](https://wiki.treecat.io/agent-offline)
- [Reconnect a marketplace](https://wiki.treecat.io/reconnect-a-marketplace)
- [Why won't an item list?](https://wiki.treecat.io/why-wont-an-item-list)
- [An item sold but is still listed](https://wiki.treecat.io/item-sold-but-still-listed)
- [How Treecat pricing works](https://wiki.treecat.io/what-counts-as-a-billable-event)