Get help from Treecat support

Click Help at the top of the Treecat app to open the Help Center, where you can file a support ticket or book a call, or email [email protected]. Include the Treecat URL of the item, a screenshot of what you see and what you were doing; that speeds things up a lot.

Ways to reach Treecat supportCopy Anchor Link

• Help Center: click Help at the top of the app. File a ticket, browse documentation, or book a call.
• Email: [email protected].
• Book a call: on the Help page, click Book a call for a free 30-minute session with a Treecat specialist, to review onboarding, automation setup or troubleshooting across your marketplaces.
• In the app: Settings → Support links to Treecat's documentation and troubleshooting guides.

What to includeCopy Anchor Link

• The Treecat URL of the item (copy it from the browser address bar). For a sale, the URL of the sale.
• A screenshot of what you see, including any error message.
• What you were doing, and on which marketplace and account.
• For agent problems: on Settings → Agent, click Copy agent details for support and paste them into your message. Keep the agent running so Treecat support can look at its logs.
• For an AI assistant problem: the request id or job id the assistant quoted.

Never send your marketplace passwords. Treecat support never needs them.

Check these firstCopy Anchor Link

Many questions answer themselves in a minute:

• Inventory → Execution shows whether each marketplace is Healthy, Degraded or Unhealthy, and the job history.
• Settings → Events is the log of every action, with its status and message.
• The item's Events tab shows what happened to that item.
• Inventory → Problems finds sales whose delists did not finish.
• Error messages explained says what each kind of error means and what to do.

Common topicsCopy Anchor Link

• The agent keeps going offline
• Reconnect a marketplace
• Why won't an item list?
• An item sold but is still listed
• How Treecat pricing works